In rough everyday site work a remote is quickly dropped. A cracked housing is not just a cosmetic flaw, because moisture gets in through the cracks. Here you read what to do after a drop.
Typical damage after a drop
Besides visible cracks in the housing, internal connectors often come loose or the board gets fine hairline cracks. Sometimes the control keeps working at first and only fails later. You should therefore not take a cracked housing lightly.
Why an open housing is dangerous
Through cracks, dust and moisture reach the inside. In the medium term that leads to corrosion on contacts and board. What starts as a small crack thus develops into a permanent electrical problem. An early repair prevents follow-up damage.
Repair or replace the housing
We check whether the housing can be repaired or needs replacing and inspect the electronics for follow-up damage. Through the exchange system you get a tested replacement device right away and send in the damaged old device.
Frequently asked questions
Is a repair worthwhile with a broken housing?
Usually yes, as long as the electronics are intact. We repair or replace the housing and test the whole radio remote. With very severe damage a replacement device makes more sense.
The ISAR 3 still works after the drop, do I still need to act?
Yes. Moisture gets in through cracks and causes failures later. Have the housing closed or replaced before follow-up damage occurs.
Is drop damage covered by the warranty?
No, damage from drops or external impact is excluded. We carry out the repair against charge, with a subsequent warranty on the work performed.