You know what your remote does or does not do, but not why? This index sorts the most common symptoms and takes you straight to the matching guide. That saves you searching and gets you to the solution faster.
How to use the index
In the groups below, look for the behaviour you observe on your device and open the linked guide. There you find the causes, a self-check and the path to a repair. When in doubt the rule is always: replace the batteries, test from a short distance, then run the cross-test.
Device not responding or unreliable
Individual functions affected
Visible damage
Connection and pairing
Frequently asked questions
My symptom is not listed, what now?
Call us or describe the behaviour by email. The cause can often be narrowed down on the phone, otherwise send the device in for diagnosis.
Several symptoms apply at once, which guide counts?
Start with the most prominent symptom. If several problems occur together, such as corrosion and dropouts, they are usually connected and are fixed together during the repair.
What does the fix cost, whatever the symptom?
Through the exchange system the price is always the same: 450 euros net per tested replacement device, plus a 200 euro deposit that you get back after sending in the old device.